Collected Information

We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details

Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

Ecomdiy Network Sdn Bhd have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Security

our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

Return & Refund

Ecomdiy Network Sdn Bhd there will not be any refund or return . Ecomdiy Network Sdn Bhd we are engaged in website development and digital marketing. We work solely based on customers requirements. All purchases of our services are final and non-refundable. Once payment has been made, no refunds will be issued under any circumstances. Once a service agreement is confirmed, cancellations are not permitted. If you are unable to proceed with the service for any reason, please contact us to discuss potential options, but no refunds or cancellations will be provided.

We are dedicated to delivering exceptional service quality. If you have concerns or feedback about the service provided, please contact our support team at [email protected] . We will make every effort to address and resolve your concerns promptly.

Fulfillment Policy

At Ecomdiy Network Sdn Bhd , we are committed to ensuring a seamless and satisfying experience for our clients. This Fulfillment Policy outlines our processes and guarantees to deliver top-quality website services tailored to your needs.

1. Order Confirmation
Once you engage our services, you will receive a detailed confirmation outlining the scope of the project, timeline, and deliverables.Any additional requirements must be communicated during the project briefing stage.

2. Design and Development
Our team will create a draft design or prototype for your approval.Revisions are allowed as per the agreed terms to ensure your satisfaction with the design.

3. Project Delivery Timeline
Standard projects will be completed within the timeline outlined in the project agreement.Delays caused by missing information or client feedback will be communicated promptly.

4. Testing and Quality Assurance
Before delivery, we rigorously test your website for functionality, responsiveness, and performance to ensure it meets industry standards.Any bugs or issues identified during this phase will be resolved before launch.

5. Handover Process
Upon project completion, we will provide all necessary login credentials and a comprehensive guide to managing your website.Training sessions can be arranged if included in the package.

6. Post-Launch Support
We offer 365 days of complimentary support to address any immediate concerns or adjustments required after launch.

Additional maintenance packages are available for ongoing support.